Broadcast Radio's Epiphany

On this date in 2005, I wrote an article that appeared in several industry trade publications regarding the future of broadcast radio.

This was at a time when radio was just beginning to feel the hint of a changing competitive landscape. In 2001 a company called Napster planted seeds about the idea of music consumers being able to listen to all the music they wanted to download anytime they wanted on the internet. While it was considered illegal, millions of music fans got a taste of the power of the internet.

Satellite radio had also started gaining traction in the early 2000s and, this too, presented a sizeable quake in the dominance of broadcast radio as a source of music and talk.

As the first decade of this century progressed, radio management began to realize the facts of new consumer behavior relative to the internet and that it would eventually impact radio's revenues as well as time-spent with the medium.

This was all before Smartphones were introduced by Apple in 2007 and shortly thereafter, the economic slump that affected us all.

So, on this date in 2005, my article was about how broadcast radio management would put their properties in a much better position to withstand all this new competition if they could find additional revenue streams to bolster potential advertising revenue losses at the hands of smart Internet companies selling (at the time) new fangled digital advertising solutions.

Broadcast radio was excruciatingly slow to adopt new revenue streams and the business has been playing a defensive roll up until 2010.

Then something changed and radio's smartest companies began to appreciate the power of digital advertising. The business had also produced respectable off-air revenues through non-traditional advertising campaigns which typically would leverage radio/client relationships into in-store promotion or station events such as concerts with sponsors.

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The Radio Advertising Bureau (The RAB) just released its analysis of broadcast radio's business during 2015 and for the first time radio's digital revenues topped $1 Billion while off-air sales grew 11% over 2014. Combined, the digital and off-air sectors comprised nearly 20% of radio's bottom line for the year 2015.

Broadcast radio groups that have done well in adding these additional revenue streams have been criticized by some who apparently believe that radio should only rely on its on-air advertising to support its businesses despite the obvious drain on that revenue by alternative media.

Finally, broadcast radio has joined thousands of other successful businesses that have known for decades that multiple revenue streams provide some protection should recession or some other economic slowdown come along.

Haven't investors followed the wisdom of diversified portfolios for this very same reason?

Broadcast radio is now gaining the traction it needs to reinvigorate its business. It should come as no surprise at this juncture that with all of the new entertainment options available, radio's consumers will dedicate some of their time to these new options and - for good or bad - advertising dollars will follow.

Traditional advertising is likely to continue to atrophy as advertisers and their agencies realign their ad budgets in order to dedicate more to digital platforms.

It should come as no surprise, then, that off-air and digital advertising will continue to increase as a percentage of total revenues for broadcast radio.

There's nothing wrong with this. In fact, a diversified collection of revenue streams strategy - one in which more emphasis is placed on non-traditional advertising - will likely be the impetus the industry has needed in order to reduce the number of on-air commercials.

This evidence that these new revenue streams are helping to offset traditional declines is just what the business needed to hear.

I only hope industry leaders will double-down on this strategy since the "good old days" when broadcast radio had a verifiable monopoly on audio advertising - are likely gone forever.

Streaming Data: The Proof Is in the Ratings

Followers of this blog over the past two years have read about the discovery, analysis and powerful resource that is on-demand streaming data.

When we began to understand the relationship between on-demand streaming data and radio consumption, it didn't take too long to appreciate the fact that programming radio based on actual consumption of the music had incredible potential.

While current-based radio formats benefit greatly from this information, true consumption of library material comes into focus at a time when there is more music to select from than ever before.

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And because we've learned of the true value of long-term "hits", choosing the correct library material is as important as ever.

Prior to the wonderful technology that allows us to finely view weekly, if not daily on-demand streaming consumption, radio programmers relied on use of telephone interviews (call-out research), testing auditoriums full of listeners or sales tracking to try to determine the best songs to play based on popularity.

This was a good approach considering it was all we had, but studying sales doesn't provide insight to actual listening once the CD or digital file was purchased.

We are seeing marked (ratings) results for CHR, Alternative, Country, AC, Hot AC and Urban formats.

Observing a room full of listeners marking their responses on paper to seven second hooks of songs the stations would choose, did provide some insight into how listeners related to songs they were familiar with but did not reflect actual consumption of those songs.

Today with the advanced capabilities of the technology, Bridge Ratings has been helping its on-demand streaming clients hone their on-air music presentation so that it better mirrors true listener interest and listening.

And now - after more than a year of field use -  empirical results in the form of audience ratings is proving in over 90% of the use cases that all things being equal, shifting to a on-demand music streaming programming approach yields increased audience primarily through a) increased listening occasions and b) longer time spent listening.

As one of our clients uttered after receiving ratings results for the three stations using this approach this past January, "this s**t works!"

As you might have guessed, on-demand streaming research is wildly beneficial to current-based formats.

We are seeing marked results for CHR, Alternative, Country, AC, Hot AC and Urban formats.

The trick is how to use this data when realigning music lists.

Some of our clients use the data as a "guide" and shape their lists weekly or daily at music meetings. The result is progressive audience growth.

Then there are our clients who have used the data long enough to trust it implicitly and program their music as a true reflection of the streaming chart - song for song. For these clients the results have been much more dramatic.

Remarkably, the music industry has been slower to utilize this technology to further define their marketing and promotions strategies.

Each week, I see songs that have very high or extremely high consumption metrics on our on-demand streaming charts that stations are not playing.

When asked why this is, one of my programming clients responded with "I'm not playing it because the record label hasn't serviced us with it yet!"

Remarkable.

We've tested compatibility, correlations to sales, MScores and requests and long-term music preference among all demographics.

Through the numerous posts on this site and others over the past two years, we have urged the radio and record industries to move more fully into use of on-demand streaming data. Because it reflects true music consumption by its customers, why not use it?

There is no doubt now that the local DMA streaming data we provide stations is yielding more listener loyalty and more frequent tune-in contributing to improved audience numbers.

As a programmer or label rep, if on-demand streaming data as a research tool is not for you, please use the response form below to help us understand why.

More conversation will likely yield better understanding.

 

Podcasting At a Crossroads - The Blog

On January 26, 2016, Bridge Ratings published its latest research on - "Podcasting at a Crossroads".  If you haven't seen it, I encourage you to take a quick look.

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The bottom line of the study was this: Podcasts have such tremendous potential yet its download model fails to provide the platform’s potential - audience growth, ad revenue and value.

The research piece offers a solution to this: streaming rather than podcasting will provide a more comfortable process for listeners and a more reliable way for advertisers to reach their consumers.

We received a good amount of response from this study, particularly from podcasters who seem to be split on the idea of changing the model from downloads to streaming.

I was contacted by Rob Greenlee of Spreaker, a podcast professional with years of experience in this space. Rob produces two podcasts worth a listen: "The New Media Show" and the Spreaker Live Show.

 

Rob invited me to his Spreaker Live Show and we discussed the findings of this study. if you are a podcaster, this conversation is worth your time.  It is Rob's opinion that the idea of streaming podcasts vs. downloading them is very controversial; one that the industry has been dealing with for some time now.

It seems the podcast community is split on the industry's distribution future.

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During the discussion Rob brought up many good reasons why the download model works and he asked what my thought was on how the industry could best transition to a streaming model.

These were my thoughts:

1. Use cases for podcasts vary. Consumers tend to like the fact that there is little data consumption, though downloading an hour long podcast can consume a lot of memory on smartphones or tablets. Podcasts are popular for travelers on airplanes which generally do not allow for streaming activity. Other uses are preferred based on the environment or lifestyle of the listener.

2. Streaming offers flexibility to podcasters, i.e. offering a combination of download and streaming of the same content is putting the programming wherever the listener is. The highly popular podcast "Serial" now in its second season, managed a million downloads last year and awareness for the platform exploded as much as it did for its very engaging content.

This year, for season two, the folks at "Serial" have also partnered with Pandora which accomplishes two or three major advances. a) The "Serial" podcast is now exposed to millions more users of Pandora and with Pandora's metrics, the "Serial" podcast offers advertisers much more granular data about the listeners thus increasing the program's value.

(The “Serial”) model, we believe, is the transition solution...and is the next step in moving podcasting to a more measureable mass audience.

b) The Pandora piece now offers listeners a unique consumption behavior which we have observed through our research. Listeners could start to listen to the "Serial" podcast on their desktop PCs while at work or at home then stop when need arises and be continued via download on a mobile device. Pandora's application allows users to pick up where they left off making this behavioral shift quite easy.

This model, we believe, is the transition solution Rob and I were discussing and is the next step in moving podcasting to a more measureable mass audience.

Podcasting is at a crossroads. Because there is no overriding governing podcasting organization like the National Association of Broadcasters, any transition to a streaming model will likely occur naturally with individual podcasters taking steps that they are comfortable with.

Unfortunately, this approach will continue the slow growth of the industry.

Most podcasters may not see the benefit of streaming or offering a dual-track platform as described above. The metric improvement for advertising may not apply to their particular need.

Yet there are many podcasts that generate significant audiences and generating revenue is a natural outcome and need for them. The dual-track platform idea makes real sense to them in all likelihood.

So, there's a model usage case that has been proven by "Serial" and Pandora. The thousands of producers of podcast content will have to decide what is best for them. But as our study expresses, the potential for huge growth in 2016 and beyond is significant and whether or not advertising dollars are important to podcasters, there is no denying that the number of people listening will be greatly increased through a streaming model and that alone, perhaps, is reason enough.

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